We collect information that you provide directly to us, such as when you create an account, make a purchase, or contact customer support. This may include your name, email address, postal address, phone number, and payment information.

We also automatically collect certain information about your device and how you interact with our website. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

• Essential Cookies: Required for the website to function.
• Performance Cookies: Help us understand how visitors interact with the website.
• Functionality Cookies: Allow the website to remember choices you make.
• Targeting/Advertising Cookies: Used to deliver ads relevant to you.

We use the information we collect for various business purposes, including:

• To process and fulfill your orders.
• To communicate with you about your account, orders, or inquiries.
• To send you marketing communications, where you have consented.
• To improve and personalize your experience on our website.
• To prevent fraud and enhance the security of our services.
• To comply with legal obligations.

Legal Basis for Processing (EU/UK)

For users in the European Union and United Kingdom, our processing of your personal data is based on: (1) your consent; (2) the necessity to perform a contract with you; (3) our legitimate business interests; or (4) compliance with legal obligations.

We do not sell your personal data. We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, and hosting services.

These third parties are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to protect your data.

We may also disclose your information if required by law, to protect our rights, or in connection with a business transfer like a merger or acquisition.

Depending on your location, you may have certain rights regarding your personal data, including:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data under certain conditions.
• Right to Restrict Processing: You can request we limit how we use your data.
• Right to Data Portability: You can request a transfer of your data to another service.
• Right to Object: You can object to our processing of your data.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, please contact us using the details in the "Contact for Privacy Inquiries" section. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Opting Out of Marketing

You can opt out of receiving marketing emails from us by following the unsubscribe link in any marketing email you receive from us.

We implement appropriate technical and organizational security measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or legal obligations).

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a complaint about our data practices, please contact our Data Protection Officer:

By Mail: 785 Wilkinson Neck Suite 256
By Phone: +18388500593
By Email: info@pilatesshop.com

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date below.

Last Updated: April 15, 2024